At Ozwin Casino, we believe gambling should always be an enjoyable form of entertainment, never a source of financial stress or personal harm. We are committed to providing our members with the tools, information and support needed to maintain healthy gambling habits. This page outlines our responsible gambling framework, the tools available to you, and where to seek help if needed.
Our Commitment
Ozwin Casino takes a proactive approach to responsible gambling that goes beyond regulatory compliance. We recognise that while the vast majority of our Australian members enjoy gambling as a leisure activity, some individuals may be vulnerable to developing problematic habits. Our commitment encompasses four pillars: prevention of underage gambling through strict age verification at registration and ongoing monitoring, protection of vulnerable players through accessible self-limitation tools, promotion of informed decision-making through transparent game rules, odds and bonus terms, and partnership with recognised gambling support organisations that provide professional assistance to those in need.
Every member of our customer support team is trained to recognise signs of problematic gambling behaviour and to respond with empathy, discretion and practical guidance. If a support agent observes patterns consistent with problem gambling — such as frequent requests to increase deposit limits, distressed communication about losses, or repeated attempts to reverse self-exclusion — they are empowered to suggest responsible gambling tools, provide information about support services, and escalate to our responsible gambling team for further assessment. We do not pressure, incentivise or encourage players to gamble beyond their means, and all promotional communications include responsible gambling messaging and links to support resources.
Self Exclusion Tools
Ozwin Casino offers a comprehensive suite of self-limitation tools that you can activate at any time through our support team. Deposit limits allow you to set a maximum amount that can be deposited into your account within a chosen time frame — daily, weekly or monthly. Once a deposit limit is set, it takes effect immediately and cannot be increased until the current period expires, ensuring that a moment of impulse cannot override your pre-set boundary. Decreasing a limit takes effect immediately as well. To set or adjust your deposit limits, contact our live chat support at any time or email [email protected].
Self-exclusion is available in five time frames: 24 hours for a brief cooling-off period, one week for a short break, one month for a medium-term pause, six months for an extended break, and permanent self-exclusion for those who wish to close their account indefinitely. During any self-exclusion period, you cannot log in, deposit, wager or access any casino features. You will be removed from all promotional mailing lists immediately upon activation. A 24-hour self-exclusion expires automatically; longer periods require you to contact support after the period ends to request reactivation, which includes a mandatory 24-hour cooling-off period before your account is reopened. Permanent self-exclusion cannot be reversed. We also offer session time reminders that notify you at regular intervals of how long you have been playing, helping you maintain awareness of time spent gambling.
Warning Signs
Problem gambling can develop gradually, and early recognition of warning signs is crucial for preventing serious harm. The following ten indicators may suggest that gambling is becoming problematic: spending more money on gambling than you can comfortably afford without impacting essential expenses like rent, food and bills; chasing losses by increasing bet sizes or playing longer sessions in an attempt to recover money already lost; feeling a need to gamble with increasing amounts of money to achieve the same level of excitement; neglecting work, study, family or social responsibilities due to time spent gambling; borrowing money, selling possessions or using credit to fund gambling activity.
Additional warning signs include: lying to family, friends or colleagues about the extent of your gambling; feeling anxious, irritable, restless or depressed when not gambling or when attempting to reduce gambling; gambling as a way to escape problems, relieve stress or cope with negative emotions rather than for entertainment; repeatedly unsuccessful attempts to control, reduce or stop gambling despite wanting to; and experiencing financial difficulties, debt accumulation or strained relationships as a direct consequence of gambling. If you recognise three or more of these signs in your own behaviour, we strongly recommend activating our self-exclusion tools immediately and reaching out to a professional support service. Problem gambling is treatable, and seeking help early significantly improves outcomes.
Australian Resources
Australia has a robust network of professional support services for individuals affected by problem gambling. Gambling Help Online (gamblinghelponline.org.au) is the national counselling service funded by the Australian Government, offering free, confidential telephone counselling on 1800 858 858 (available 24 hours a day, 7 days a week), online chat counselling, email support and a self-help toolkit. The service is staffed by professional counsellors who specialise in gambling-related issues and can assist with crisis intervention, ongoing counselling and referrals to local face-to-face services. Gamblers Anonymous Australia (gamblersanonymous.org.au) provides peer-support meetings across every state and territory, following a 12-step recovery programme that has helped thousands of Australians regain control over their gambling behaviour.
Gambling Therapy (gamblingtherapy.org) offers international multilingual support including live chat, forum discussions and a smartphone app with tools for tracking gambling urges and maintaining recovery goals. For broader mental health support related to gambling distress, Lifeline Australia is available on 13 11 14 for crisis support and suicide prevention, and BeyondBlue on 1300 22 4636 provides information and support for anxiety and depression, which commonly co-occur with problem gambling. Each Australian state and territory also operates its own gambling helpline and self-exclusion register — for example, the Victorian Responsible Gambling Foundation, the NSW Office of Responsible Gambling, and similar bodies in Queensland, South Australia, Western Australia, Tasmania, the ACT and the Northern Territory. We encourage any member experiencing gambling difficulties to reach out to whichever service feels most accessible — help is free, confidential and available right now.
Frequently Asked Questions
Contact our support team via live chat or email [email protected] and request self-exclusion for your chosen period: 24 hours, one week, one month, six months or permanently. Self-exclusion takes effect immediately, blocking access to your account and removing you from all promotional communications. Periods longer than 24 hours require you to contact support after expiry to request reactivation.
Yes. You can set daily, weekly or monthly deposit limits through our support team. Limits take effect immediately and cannot be increased until the current period expires. Decreases are also applied immediately. Contact live chat or email [email protected] to set or adjust your limits at any time.
Gambling Help Online can be reached on 1800 858 858, a free call available 24 hours a day, 7 days a week. You can also access online chat counselling and email support at gamblinghelponline.org.au. The service is funded by the Australian Government and staffed by professional counsellors specialising in gambling issues.
Yes. Problem gambling is a recognised condition with well-established treatment options including professional counselling, cognitive behavioural therapy, peer-support programmes like Gamblers Anonymous, and self-help tools. Research shows that early intervention significantly improves outcomes. If you recognise warning signs, reach out to a support service — help is free, confidential and effective.
We enforce a strict 18-and-over policy. Age verification is part of our registration process, and we may request government-issued photo identification at any stage. Accounts found to belong to individuals under 18 are immediately closed with all balances forfeited. We also recommend parents use parental control software to restrict minors from accessing gambling websites.
Self-exclusion periods of 24 hours expire automatically. Longer periods (one week, one month, six months) can be reversed by contacting support after the period ends, followed by a mandatory 24-hour cooling-off period before reactivation. Permanent self-exclusion cannot be reversed under any circumstances.
