Ozwin Casino is committed to protecting the privacy and personal data of every member. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your data. This policy applies to all services provided through ozwincasino.llc.
Data Collection
We collect several categories of information when you use Ozwin Casino. Personal identification data is collected during registration and includes your full name, date of birth, residential address, email address and phone number. Financial data includes deposit and withdrawal transaction records, payment method details (card numbers are stored in tokenised form by our payment processors, not on our servers), cryptocurrency wallet addresses and transaction hashes. Gameplay data encompasses your betting history, game preferences, session durations, bonus redemptions and loyalty programme activity. Technical data collected automatically includes your IP address, device type, operating system, browser version, screen resolution, referring URLs and pages visited within our platform.
We also collect information you provide voluntarily through support interactions (chat transcripts, emails), identity verification submissions (copies of identification documents, proof of address, payment method verification), and promotional preferences (newsletter opt-ins, communication channel choices). Cookies and similar tracking technologies collect data about your browsing behaviour on our platform — our Cookie Policy provides full details on the types of cookies we use and how to manage them. We do not collect data from third-party sources unless you explicitly authorise it, such as when using a third-party login service or social media integration.
Data Usage
We process your personal data for the following purposes, each supported by a lawful basis. Account management: your registration data is used to create, maintain and verify your account, process deposits and withdrawals, and communicate account-related information such as balance notifications, verification requests and security alerts. This processing is necessary for the performance of our contract with you. Transaction processing: financial data is shared with our payment processors strictly for the purpose of completing deposit and withdrawal requests. We use industry-standard tokenisation and encryption to minimise the exposure of sensitive financial information during transit and at rest.
Fraud prevention and regulatory compliance: we analyse transaction patterns, login locations, device fingerprints and gameplay behaviour to detect and prevent fraudulent activity, money laundering, bonus abuse and underage gambling. This processing is necessary for compliance with our legal obligations under Curacao eGaming regulations. Marketing communications: with your explicit consent, we may send promotional emails, SMS messages or push notifications about bonuses, new games and special offers. You can withdraw your consent at any time by clicking the unsubscribe link in any promotional email, adjusting your communication preferences in account settings, or contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
Data Protection
Ozwin Casino employs multiple layers of technical and organisational security measures to protect your personal data. All data transmitted between your device and our servers is encrypted using 128-bit SSL technology, ensuring that information cannot be intercepted during transit. Sensitive data at rest, including identity documents and financial records, is stored on encrypted servers with strict access controls — only authorised personnel with a legitimate business need can access personal data, and all access is logged and auditable. Our payment processing partners are PCI DSS compliant, meaning they meet the Payment Card Industry's highest standards for handling card data.
We retain personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve disputes. Account data and transaction records are retained for a minimum of five years after account closure as required by anti-money-laundering regulations. Identity verification documents are retained for the same period and then securely deleted. Gameplay data is retained for analytical purposes in anonymised form after the five-year retention period. We do not sell, rent or trade your personal data to third parties for marketing purposes. Data sharing is limited to payment processors (for transaction completion), regulatory authorities (upon lawful request), and professional advisors (legal, audit) bound by confidentiality obligations.
Your Rights
You have the following rights regarding your personal data held by Ozwin Casino. Right of access: you may request a copy of all personal data we hold about you, provided free of charge within 30 days of your request. Right of rectification: if any of your personal data is inaccurate or incomplete, you may request correction by contacting support. Right of erasure: you may request deletion of your personal data, subject to our legal retention obligations. Right of restriction: you may request that we limit the processing of your data to storage only while a dispute is resolved. Right to data portability: you may request your personal data in a structured, commonly used machine-readable format for transfer to another service.
Right to withdraw consent: where processing is based on your consent (such as marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing. Right to lodge a complaint: if you believe your data protection rights have been violated, you may lodge a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights, contact our data protection team at [email protected] with the subject line 'Privacy Request' and a clear description of the right you wish to exercise. We will acknowledge your request within 48 hours and aim to complete it within 30 calendar days. We may request verification of your identity before processing requests to prevent unauthorised access to personal data.
Frequently Asked Questions
We collect personal identification data (name, DOB, address, email, phone), financial transaction data, gameplay history, technical data (IP address, device, browser) and voluntarily provided information from support interactions and identity verification. Card numbers are stored in tokenised form by payment processors, not on our servers.
No. We never sell, rent or trade your personal data to third parties for marketing purposes. Data sharing is limited to payment processors for transaction completion, regulatory authorities upon lawful request, and professional advisors bound by confidentiality agreements.
Email [email protected] with the subject line 'Privacy Request' and state that you wish to exercise your right of erasure. We will acknowledge within 48 hours and process your request within 30 days, subject to legal retention obligations. Account data must be retained for five years after closure under anti-money-laundering regulations.
Account data and transaction records are retained for a minimum of five years after account closure as required by anti-money-laundering regulations. Identity documents are retained for the same period and then securely deleted. Gameplay data is anonymised after the retention period and kept for analytical purposes only.
Click the unsubscribe link at the bottom of any promotional email, adjust your communication preferences in your account settings, or email [email protected] requesting removal from marketing lists. Essential account communications such as verification requests and security alerts will continue regardless of your marketing preferences.
